Vets Own Pet Health Insurance

Vet's Own Pet Health Insurance

Financial Services Guide (FSG)

Provet Pty Ltd ABN 46 076 468 481, is responsible for this Financial Services Guide (FSG).

It provides you with information about Provet Pty Ltd to help you decide whether or not to use the financial services that we provide. This FSG explains how we can assist you, who we represent, how we are remunerated, and provides details of how any complaints will be dealt with as well as how we can be contacted.

You should to consider the Vets Own Product Disclosure Statement (PDS) to decide whether to purchase the product. A copy of the PDS is available online or from Vets Own on 1300 668 890.

About Vets Own Pet Health Insurance

Vets Own Pet Health Insurance™ (Vets Own) is a product underwritten by The Hollard Insurance Company Pty Ltd (Hollard), A.B.N 78 090 584 473 administered by PetSure (Australia) Pty Ltd A.B.N 95 075 949 923 (AFSL: 420183) and offered by Provet Pty Ltd (AR No. 334292).

About The Hollard Insurance Company Pty Ltd

Hollard issues the Vets Own product. Hollard is an Australian Financial services Licensee (No.231436) and is authorised to deal in and provide financial product advice in general insurance products. You can contact Hollard on 1300 360 190 or by email.

Who is Provet Pty Ltd?

Provet Pty Ltd is an Authorised Representative (AR No. 334292) of Hollard and is authorised to deal in Vets Own Pet Health Insurance products. Provet Pty Ltd arranges for this product to be issued. Only Hollard or PetSure can issue, vary and cancel the product. Provet Pty Ltd is not authorised to provide financial product advice, if you believe you may have received advice please contact Hollard’s Compliance manager on 1300 360 190.

Remuneration

Provet Pty Ltd receives a commission of up to 20% of the Gross premium for distributing Vets Own.

How do we resolve complaints?

In the unlikely event that you have a complaint about the service provided please contact us by phone 1300 668 890 or by writing. If your complaint remains unresolved, Hollard’s compliance manager or dispute committee will review the matter and respond within 15 days.

Your complaint will be dealt with fairly and promptly but if you remain dissatisfied with the final decision you may refer the matter to the General Insurance and Enquiries Complaints Scheme (IEC), which acts as Hollard’s external dispute resolution provider. The IEC is an independent body and its service is free to you. Vets Insurance Pty Ltd and Hollard agree to accept the Schemes decision. To access the Scheme you must contact the IEC within 3 months of a final decision at 1300 363 683.

Privacy

We use personal information about you to administer your insurance. We are committed to protecting your personal information in accordance with the National Privacy Principles. A copy of our privacy policy is available on request or can be viewed online.

If you have any questions in regards to this product please contact Vets Own Pet Health Insurance via any of the methods on our Contact Us page.

PROSURE Pet Insurance offered by Provet Pty Ltd (ABN 46 076 468 481; AR No 334292) underwritten by The Hollard Insurance Company Pty Ltd (AFSL 241436), and administered by PetSure (Australia) Pty Ltd (AFSL 420183). The information on our website, our brochures and other documentation is of a general nature only and does not take into account your personal financial situation, needs or objectives. Therefore before you decide to buy this product it is important that you read the Combined PDS and FSG to make sure the product is appropriate for your needs. Neither Provet nor any of its related entities, directors or officers guarantees the assessment or payment of claims under any policy issued by Hollard.