Policy Holders - Vets Own Pet Health Insurance

For Existing Policy Holders

Vets Own will continue to offer the same great service for all existing policy holders. Policies will continue to renew each year they are required.

To change your payment details, please call 1300 668 890 from 9am to 5pm AEST, Monday to Friday. We cannot take payment details over email.

To organise a policy for a new pet, visit the PROSURE website to apply online or call 1800 424 917.

Claim Forms

Veterinary Fee Claim Form

Use the Claim Form to lodge a claim when your pet receives treatment for accident or illness from your vet, emergency clinic, or referral specialist.

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Good Health Rewards Rebate Form

Use this Rebate Form to claim your Good Health Rewards for routine health care items anything that your vet recommends for your pet to keep it in Good Health.

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Policy Documents

Vets Own Policy Document

The policy document contains all the details of what is covered and the terms and conditions of the policy. Effective 1 October 2006

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Product Disclosure Statement (PDS)

Effective 1 October 2006

Financial Services Guide (FSG)

Effective 1 October 2006

Supplementary Product Disclosure Statement (SPDS)

Effective 12 March 2014

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Supplementary Product Disclosure Statement (SPDS)

Effective 1 July 2014

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Supplementary Product Disclosure Statement (SPDS)

Effective 1 November 2017

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Supplementary Product Disclosure Statement (SPDS)

Effective 1 July 2021

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Target Market Determination (TMD)

Effective 5 October 2021

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Petsure Family Violence Policy

If you are experiencing vulnerability and would like more information on the extra care we can provide, please call our customer service team or email us via our Contact Us page.

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Vets Own Pet Health Insurance is issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436, is arranged and administered by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183 (PetSure) and is distributed by PetSure’s Authorised Representative (AR) Vet Insurance Pty Ltd ABN 36 097 980 875, AR 270906. Any advice provided is general only and does not take into account your individual objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS) to ensure this product meets your needs before purchasing. PDS and Target Market Determination available at www.vetsown.com.au.